Why do we have two jotforms on our site but not within our account?

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    Asked on October 18, 2016 at 11:26 AM


    We currently have two jotforms on our website, one in our sell your gear page and one as our main contact form, http://www.planetofsoundonline.com/pages/contact-us.

    The one on the sell your gear page is showing the "form over quota" error, but the one on the main contact page is not, yet within our jotform account, we only have one form.

    Is there a way to figure out where the sell your gear form comes from?

    I was going to upgrade our plan, but the information I've read on submission storage/form views indicates that it's a total sum for ALL forms, not per form, which means that if the forms were on the same account, the contact form would also be showing this error.

    Please help!

    Thank you

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    Answered on October 18, 2016 at 12:43 PM

    I checked the web pages you referenced in your question and it looks like the same form is embedded to both pages.  The ID's in the embed codes for both forms are the same. 

    I am not sure why only one page would show over limit, the one that was not may have been displaying a cached form. 

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    Answered on October 19, 2016 at 11:34 AM

     Yeah, I just ended up taking out the form code that was in the sell your gear and duplicated the form on the main contact page and added that code in.

    But now we are facing an issue with submissions not going through to our email with the new form under the sell your gear page.

    The test email goes through fine, and the submissions show up in our jot account, but they aren't going through to our mail client.

    Any idea why that is and how to fix it?

    The sender email is set to the noreply jot form email, and there aren't any conditions set up.

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    Answered on October 19, 2016 at 12:48 PM

    According to our logs, the email notifications for your form should be going through.  Check your spam/junkmail folder to ensure they are not being filtered there.