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  • Profile Image

    My form is not working

    Asked by drupio69 on October 18, 2016 at 12:16 PM

    Every time someone fills out our form and hits summit an error page is coming up. see uploaded image below...

    Page URL:
    https://form.jotform.com/62804485484161

    Screenshot
    form is not working and uploaded image
  • Profile Image

    Answered by Irshad on October 18, 2016 at 01:52 PM

    I have checked your form, and I am able to reproduce the issue.

     

     

    Seems there is some problem in the Infusionsoft integration. 

    Can you please try to re-integrate your form's integration to Infusionsoft (remove the integration and integrate again) and see if it will fix the issue? You might also need to generate a new API key for your integration: http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html 

    If you still face issue, or need further assistance, feel free to revert back.

    Thank you!