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    Submit button not working in Wordpress embed

    Asked by ericaperel on October 18, 2016 at 12:37 PM

    I created this form: https://form.jotform.com/62876073490968

    The submit button works fine if I use this link.

    However, I embedded it into this wordpress site, and the submit button won't work: http://alumni.dailytarheel.com/coming-to-carolina-for-the-homecoming-game-eat-brunch-with-us/

     

    I have not had problems embedding jot forms on this site in the past; can't imagine why it's not working this time. 

    Any thoughts?

     

     

     

    Page URL:
    http://alumni.dailytarheel.com/coming-to-carolina-for-the-homecoming-g<br/>ame-eat-brunch-with-us/

    Screenshot
    button not working wordpress embed in JotForm site and href
  • Profile Image
    JotForm Support

    Answered by Jan on October 18, 2016 at 02:03 PM

    I checked your website and I was able to replicate the issue when I did a test submission. The submit button got stuck in "Please wait..." message.

    It is possible that there are script conflicts between the form and the webpage. Please try re-embedding the form using the Iframe method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Hope that helps. Thank you.

  • Profile Image

    Answered by ericaperel on October 18, 2016 at 02:44 PM
    Hi there,
    I tried it, but Wordpress doesn't seem to be recognizing the iframe embed code. I've had this problem before with forms and had to use the specific Wordpress code under platforms.
    Erica Beshears Perel
    Newsroom Adviser
    The Daily Tar Heel
    919-962-4215
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on October 18, 2016 at 03:27 PM

    I did a test submission on your form and it was successful. It redirected me to the Thank You page after hitting submit. It seems that you use the normal embed code.

    Let us know if you need further help. Thank you.

  • Profile Image

    Answered by ericaperel on October 18, 2016 at 03:44 PM
    I've got it working. I realized I had to put the embed code in the HTML editor, and not the visual editor in the wordpress backend.
    Erica Beshears Perel
    Newsroom Adviser
    The Daily Tar Heel
    919-962-4215
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on October 18, 2016 at 04:57 PM

    Yes, you need to insert the code in the HTML Textarea/Editor for it to be rendered as a HTML element. Glad to hear that it is now fixed. Thank you for your confirmation.