Google Spreadsheet Integration: Spreadsheet suddenly not updating.

  • Profile Image
    bdabbs
    Asked on October 18, 2016 at 01:41 PM

    Hi,

     

    I have a form I have been using for quite sometime, 3,289 submissions.  However, the integration seems to have stopped working as of last Thursday.  I checked the integration and it says It's Up and Working?  I tried submitting and although I can see the submissions thru the backdoor, they are not auto-populating to the sheet.  Please advise.  

     

    Thank you in advance,

     

    Bryce

  • Profile Image
    Mike_G
    Answered on October 18, 2016 at 03:00 PM

    Apologies for any inconvenience this may have caused you, however, I can't seem to reproduce the issue you're having. 

    May we ask for you to share us the link to the Google Spreadsheet, please?

    Also, may we ask for your permission to allow us to send a test submission directly to your form?

    You can also try this workaround:

    1. Update any of your form field labels. For example, "Requested By" to "Requested By:".

    2. Make a test submission and check if that updates your spreadsheet.

    We will wait for your response.

    Thank you.