What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Google Spreadsheet Integration: Spreadsheet suddenly not updating.

    Asked by bdabbs on October 18, 2016 at 01:41 PM



    I have a form I have been using for quite sometime, 3,289 submissions.  However, the integration seems to have stopped working as of last Thursday.  I checked the integration and it says It's Up and Working?  I tried submitting and although I can see the submissions thru the backdoor, they are not auto-populating to the sheet.  Please advise.  


    Thank you in advance,



  • Profile Image
    JotForm Support

    Answered by Mike_G on October 18, 2016 at 03:00 PM

    Apologies for any inconvenience this may have caused you, however, I can't seem to reproduce the issue you're having. 

    May we ask for you to share us the link to the Google Spreadsheet, please?

    Also, may we ask for your permission to allow us to send a test submission directly to your form?

    You can also try this workaround:

    1. Update any of your form field labels. For example, "Requested By" to "Requested By:".

    2. Make a test submission and check if that updates your spreadsheet.

    We will wait for your response.

    Thank you.