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    Encrypted Forms: "Upload Your Private Key" doesn't work when using IE11.

    Asked by TBSConsultants on October 18, 2016 at 02:10 PM
    send email email email upload
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    Answered by Irshad on October 18, 2016 at 03:23 PM

    If you want to use encrypted forms, please check the below guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.

    Also please note, the uploaded files left as they are - meaning that any file that gets submitted on your form (photo, document, etc) is left unchanged and will be passed as such to your integration, so no decryption or additional handling is required from you on them.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you!

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    Answered by TBSConsultants on October 19, 2016 at 02:26 PM

    I did what the guide said but it seems this wasn't written for IE.

    Here are the issues with IE 11 (maybe other versions too, I didn't check previous versions)

    1) When I got to the point to create the key and save it (Form/Preferences/Advanced/Encrypt Form Data (Yes)/Create encryption keys for me, the options it said to use wasn't even one of the choices

    1.a If I click on "Download Private Key" it puts the key info on the IT browser's address line

    1.b If I right click, there is no "Save Link As" or "Download Linked File As" option there (Note: If I select "Save target as ..." nothing happens.

    I finally did a "Copy shortcut" and put it into a Notepad text file and saved it.

    I created a very short test form to download a selected file as an attachment.

    After submitting my test I received an Email saying "YOU RECEIVED AN ENCRTYPED RESPONSE".

    2) When I clicked on "View Response"

    2.a On the same workstation that I created this test on, it opened up with no issues in IE 11.

    2.b I went to a different workstation and when I clicked on "View Response" it asked for the file with the encryption key, while in IE 11, I "Browse" for the file, found it, click on it.  The file name appeared in the filename box and ... nothing.  Nothing else to click AND no message saying it was successful.  If you close it, it immediately comes back with the same question asking for the Encryption Key file.

    2.c I then tried this using Chrome on this different workstation (not mine) and the process of opening the file asked for the Encryption Key file, we browsed, clicked on it and this time we got a message saying "Successfully Saved". We now can open the Email and all "Encrypted" Email in Chrome with no questions being asked.  But we still couldn't open it in IE on this workstation.

    How do I save the keys in IE, see 1) above, in a more straight forward method? How do I get IE to open these files in IE, see 2) above?  My client uses IE and Chrome and some use Firefox browsers. I need to have a process that I can give my client so that it works in all major browsers. 

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    JotForm Support

    Answered by Welvin on October 19, 2016 at 06:54 PM

    I'll test this out with IE 11 and let you know. Is it Windows 10?

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    JotForm Support

    Answered by Welvin on October 19, 2016 at 07:08 PM

    The window allows you to use your own key or get a new key. When decrypting, there is no button to click aside from the browse button. After providing the key, it should say a success message and you have to reload the page by clicking the X button in the popup window. I got everything working, except that I cannot get it to decrypt. I have generated too many keys from the past so I think this is causing it. I will continue to investigate the problem that you are experiencing and let you know. 

    For the meantime, it is safe to tell your client that is should work with IE11, but we always recommend using Google Chrome or Firefox especially for advanced features like this encryption. 

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    Answered by Irshad on October 27, 2016 at 01:32 PM

    If you are still facing issues, or need further assistance, feel free to revert back.

    Thank you!

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    Answered by TBSConsultants on October 27, 2016 at 06:49 PM

    Yes we are.  Please read my issues stated here.  Applying the encryption key doesn't work in IE11.

    What don't you understand about the problem?

    If you read what Welvin from JotForm Support said he can't get it to work and I quote "I got everything working, except that I cannot get it to decrypt." from his response on 10/19 @ 7:08 PM. Hence our issue as stated above.

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    JotForm Support

    Answered by Chriistian on October 27, 2016 at 11:53 PM

    Apologies for the inconvenience. I was able to replicate the issue on my test form viewed using Internet Explorer 11.

    I will forward this issue to our backend team for further investigation. If there are any updates on this issue, we will let you know on this thread. In the meantime, I would suggest to please use other browsers such as Chrome and Firefox. 

    Thank you.

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    Answered by TBSsorb on November 10, 2016 at 06:15 PM

    This just became a high priority issue because my client has IE as their default browser and when you get an encrypted Email in Outlook and click "View Response", if your default browser is IE then you don't have an option to select a different browser.

    I'm really curious, didn't you test this with the most popular browser that companies use (i.e. Internet Explorer)?  Maybe a lot of personal / home users use Chrome or Firefox, most businesses use Internet Explorer because of Security issues that other browsers have.

    Can we escalate this issue?

    Note: I have recommended Jotform to one client which will only subscribe to Jotform if this works.  And a 2nd client will go that route as soon as this client is satisfied ... it is a small world.

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    JotForm Support

    Answered by Jim_R on November 10, 2016 at 07:52 PM

    I'm seeing this thread is already escalated. And although we won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.

    And just to address some of the points you raised:

    I'm really curious, didn't you test this with the most popular browser that companies use (i.e. Internet Explorer)?

    We did rigorously test our platform with all modern browsers. It's just that IE has been notorious ever since to swaying away from current Web Standards.

    Maybe a lot of personal / home users use Chrome or Firefox, most businesses use Internet Explorer because of Security issues that other browsers have.

    You're correct, but it's not because of security issues with other browsers. It's more of a security issue with the company itself. Most businesses/companies have an IT Team that manages their workstations (hardware and software-wise). And an IT personnel will always disallow installation of any software (e.g. a browser) thus making IE the default browser for all Windows-based machines (in most cases).

    Note: I have recommended Jotform to one client which will only subscribe to Jotform if this works. And a 2nd client will go that route as soon as this client is satisfied ... it is a small world.

    Thank you - We're sincerely glad you're recommending our platform to your clients. Going back, you'll be updated on this same thread once we hear something.