We are not receiving eSignature in submission emails.

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    nrvacations
    Asked on October 18, 2016 at 02:24 PM
    We don’t receive the electronic signature in any form. Can that come to us as a graphic embedded in the email confirmation we receive?
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    david
    Answered on October 18, 2016 at 03:44 PM

    I cloned your form to test it and the signature is being included in the email notification:

    The signature is included as an image in the email so make sure your email client can view images in the body of emails.

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    nrvacations
    Answered on October 18, 2016 at 04:06 PM

    The form goes to: NRTours@tcava.com. From this email, we are not getting the graphic. Our web designer (Mia) who tested it too which is the sender email seen in the attached screenshot is getting the signature just as you are, but we are not getting the signature. Please advise asap, thank you.

     

     

     

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    david
    Answered on October 18, 2016 at 04:47 PM

    I checked our logs and the signature is being included in the email notifications to NRTours@tcava.com:

    The signature is included as an image in the email so make sure the email client being used to view the emails can view images in the body of emails.