What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving eSignature in submission emails.

    Asked by nrvacations on October 18, 2016 at 02:24 PM
    We don’t receive the electronic signature in any form. Can that come to us as a graphic embedded in the email confirmation we receive?
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    JotForm Support

    Answered by david on October 18, 2016 at 03:44 PM

    I cloned your form to test it and the signature is being included in the email notification:

    The signature is included as an image in the email so make sure your email client can view images in the body of emails.

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    Answered by nrvacations on October 18, 2016 at 04:06 PM

    The form goes to: NRTours@tcava.com. From this email, we are not getting the graphic. Our web designer (Mia) who tested it too which is the sender email seen in the attached screenshot is getting the signature just as you are, but we are not getting the signature. Please advise asap, thank you.

     

     

     

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    JotForm Support

    Answered by david on October 18, 2016 at 04:47 PM

    I checked our logs and the signature is being included in the email notifications to NRTours@tcava.com:

    The signature is included as an image in the email so make sure the email client being used to view the emails can view images in the body of emails.