What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is displaying an error - currently unavailable

    Asked by lenagrephotography on October 18, 2016 at 03:28 PM

    I created a Model Release form to add to my website.  I followed the instructions to add the form to my website and it is not working.  Even just to "view form" in jot form it say gives me an error message saying it is not working.  Can you please help me get this up and running again.




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    JotForm Support

    Answered by Kiran on October 18, 2016 at 04:39 PM

    I have checked your account and see the account is active and in good standing. I have checked the other forms and they seem to be opening normally. However, the form in question Model release - website is disabled in your account and so it is displaying an error. 

    I have enabled the form in your account and it is now displaying normally on your web page. Please check and let us know if you need any further assistance. We will be happy to assist.