What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HTML tags in Subheading and heading No Longer Working

    Asked by brookspipher on October 18, 2016 at 04:57 PM

    Hello, 

    The HTML code in my form's subheading is no longer working. It's displaying the "<br>, <b>," etc. 

    Please advise as soon as you can. 

    Thanks!

    Page URL:
    https://www.commercialproduction.tv/ez-order-form

    Screenshot
    in thanks hello displaying
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    JotForm Support

    Answered by david on October 18, 2016 at 06:38 PM

    I checked your form and indeed, HTML tags are now being treated as text.  I tested with my own form and HTML in headers or sub-headers was also being treated as text:

    I will forward this to our developers to have a look.  We will let you know via this thread as soon as we have any updates.

     

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    Answered by brookspipher on October 19, 2016 at 01:04 PM

    Hello, 

    Any update on this? We're about to send a form to thousands of clients and look will look a little ridiculous if the HTML code is displayed in plain form. Please let me know ASAP. 

    Thanks.

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    JotForm Support

    Answered by david on October 19, 2016 at 02:09 PM

    This ticket has been assigned to a developer and marked as urgent, which is the highest priority a ticket can be given.  As soon as the developer assigned has a chance to get to this ticket, we will let you know via this thread.  It is likely to be addressed quite soon.

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    Answered by brookspipher on October 19, 2016 at 02:10 PM

    Ok thanks David!

     

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    Answered by brookspipher on October 25, 2016 at 08:53 PM

    Hello David,

    Any update?

    Thanks!

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    JotForm Support

    Answered by Rose on October 26, 2016 at 03:08 AM

    As my colleague said, the ticket was assigned to one of our developer under the priority " Urgent". Please note that you will be notified via this thread when the issue is fixed.

    However, I will also inform him that you need to know if there is any update on the issue. 

    We thank you for your understanding. 

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    Answered by brookspipher on November 09, 2016 at 02:15 PM

    Hello,

    May I have an update please? It has been three weeks.

    Thanks!

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    JotForm Support

    Answered by david on November 09, 2016 at 03:24 PM

    The most recent update I have is as follows:

     HTML tags not working because of security measures in simple text inputs.

    I will try to find suitable solution but html tags won't work for now.

    HTML tags may be disabled in text based inputs until there is a secure way of allowing it.  Until then, this functionality will remain disabled.