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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PHP error

    Asked by optionvip on October 18, 2016 at 06:36 PM


    When I upload my website http://www.optionvip.ca/etude-dadmissibilite.html

    I get the 2 following warnings:

    2 Warnings

    Connection to PHP file failed. Unable to check if this web server supports PHP needed by Muse forms. Be sure the site URL entered in the FTP upload dialog is correct.

    Unexpected HTML response to PHP query. Be sure the site URL entered in the FTP upload dialog is correct, and PHP is configured correctly on your web server. Contact your hosting provider or website administrator about how to configure PHP support.


    The site is created with Adobe Muse CC and hosted with GoDaddy. I called GoDaddy yesterday and they said everything was OK on their end. However, we are still not receiving emails from this form. I do see that they are coming in on the JotForm site. Do you have any idea what I could be doing wrong? Thank you.


    Page URL:

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    JotForm Support

    Answered by jonathan on October 18, 2016 at 09:15 PM

    Can you please try first doing a re-embed process. That is, 

    #1 Remove the embedded form https://www.jotform.ca/form/52385840830255  on your  website 

    #2 Get the form Iframe publish code instead.

    #3 Add the form back to your website using instead its Iframe publish code.

    Test and check again.

    Let us know if this process did not resolve the issue.



  • Profile Image

    Answered by optionvip on October 19, 2016 at 01:44 PM

    Hello, First of all I didn't even know I could embed an iframe. I deleted the form and embedded the iframe publish code instead and it is still giving me the same error message. Any thoughts of what is still happening?

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    Answered by Irshad on October 19, 2016 at 04:20 PM

    The error and warning which you are getting are not related to Jotform. Those warnings, may be because of some server configuration issue, or some comparability or coding issue of Adobe Muse. So I would suggest you to discuss the issue with your server or Adobe muse support team.

    You can check similar discussion on below forum:


    If you face any issue in Jotform, feel free to contact us.

    Thank you!

  • Profile Image

    Answered by optionvip on October 20, 2016 at 06:32 AM

    Thank you! I will do that.


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    Answered by Irshad on October 20, 2016 at 08:45 AM

    You are most welcome.

    Feel free to contact us, if you have any other question.