What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is stuck at please wait, does not send.

    Asked by CJ1 on October 18, 2016 at 08:43 PM

    I have a form and is not sending 


    Please advise

    Thank you

    Page URL:

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    JotForm Support

    Answered by Chriistian on October 18, 2016 at 11:09 PM

    Unfortunately I am unable to access your website as it seems to be down at the moment.

    If it is not down, based on the URL, is the form embedded on an intranet? Please allow me to inform you that the form requires an outside internet connection to submit the submission data to your jotform account. This may be why your form gets stuck on "Please Wait" when trying to submit.

    If the form is embedded online and not on an intranet, you can try using the iFrame embed code to prevent any conflicts from causing issues with your form. Here's our guide on Getting the form iFrame code

    Please let us know if the issue persists.