What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My notification emails are not working?

    Asked by drumdots on October 18, 2016 at 10:03 PM

    I cloned a form, renamed it and modified it.  I added an email address and now the "Test" email function does not send emails to my recipient list.  I exited Jot form, and filled out the form from outside the application.  It sent the "submission received" message and sent the sender a copy of the submission perfectly.  But the notification emails did not come through?

    I did have 8 forms, exceeding the 5 allowable, so I deleted 3 forms, and tried it again with the same results, no notification emails.  My other forms and the one I cloned this form from work just fine..

    Feeling a bit puzzled

    Love this product, working our way up to using it more & more!!

    Thank You!


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    JotForm Support

    Answered by jonathan on October 18, 2016 at 11:52 PM

    Hi John,

    We apologize for the inconvenience caused. I found your email address c####@d###ot.com in bounce list. Which was the reason the email were not getting through.

    I have fixed this now and removed the blocked email in the list. New incoming email should get through. 

    Please check and test again. Let us know if issue still persist.