My notification emails are not working?

  • Profile Image
    drumdots
    Asked on October 18, 2016 at 10:03 PM

    I cloned a form, renamed it and modified it.  I added an email address and now the "Test" email function does not send emails to my recipient list.  I exited Jot form, and filled out the form from outside the application.  It sent the "submission received" message and sent the sender a copy of the submission perfectly.  But the notification emails did not come through?

    I did have 8 forms, exceeding the 5 allowable, so I deleted 3 forms, and tried it again with the same results, no notification emails.  My other forms and the one I cloned this form from work just fine..

    Feeling a bit puzzled

    Love this product, working our way up to using it more & more!!

    Thank You!

    John

  • Profile Image
    jonathan
    Answered on October 18, 2016 at 11:52 PM

    Hi John,

    We apologize for the inconvenience caused. I found your email address c####@d###ot.com in bounce list. Which was the reason the email were not getting through.

    I have fixed this now and removed the blocked email in the list. New incoming email should get through. 

    Please check and test again. Let us know if issue still persist.