- CandiceKarremanAsked on October 19, 2016 at 02:45 AM
I am attempting to assist one of my users with viewing one of their forms however an error keeps showing up saying that the browser has stopped the pop and that we must unblock jotform. I have done this and even turned off the pop up blocking feature completely in both Chrome and Firefox yet the error still occurs.
This was also test on two different machines.
- JotForm SupportowenAnswered on October 19, 2016 at 03:19 AM
You mentioned that you turned off blocking pop-ups option completely but still I want to show you how it is done on Chrome:
When you allow all sites to show pop-ups or when you manage expectations and add JotForm to the list the issue should be resolved. Please clear your browser cache and try these settings again. Let us know if the issue still persists.
Thank you for contacting us. We will be glad to help you when you need any further assistance.
- CandiceKarremanAnswered on October 19, 2016 at 03:50 AM
I am part of the IT team assisting Candice with this issue. I have tested on both her machine and my machine using both Firefox and Chrome. I have reset both browsers, turned off pop ups completely and have also cleared all cached data. This was done on both machines, in both browsers however the issue still persists.
- JotForm SupportowenAnswered on October 19, 2016 at 04:06 AM
I have just found that a ticket about this issue had been escalated a few days ago. You will be notified as soon as this is fixed. We are sorry for the inconvenience that is caused by this.
Thank you for reporting. Please let us know whenever you need assistance.
- CandiceKarremanAnswered on October 21, 2016 at 03:36 AM
Any update here? Candice and myself tried again now but the issue is still there.
- JotForm SupportowenAnswered on October 21, 2016 at 04:14 AM
Our developers are still working on this. It's a pretty urgent issue and I can assure you that we are aware of it. Developer team are working on this accordingly. Please accept our apology on this. We are sorry that you have had to deal with such an issue.
We will let you know once it is resolved. We appreciate your patience on this.
- CandiceKarremanAnswered on October 24, 2016 at 07:46 AM
Have the developers given any kind of ETA on the issue? When I view a form the pop blocker error message has now disappeared but we still cant view the form.
- JotForm SupportowenAnswered on October 24, 2016 at 08:55 AM
The ticket about this issue of yours seems to have been resolved as of now. Can you confirm that you are still having this issue?
We will be waiting for your response. Thank you so much for your patience.
- CandiceKarremanAnswered on October 25, 2016 at 02:44 AMHi
I still cannot see the frequency form.
- CandiceKarremanAnswered on October 25, 2016 at 02:47 AM
We are still having issues. Most of the forms still do not open when trying to view. When trying to view a form a new tab open with this url:
and the page just stays blank. There is no pop blocker error showing up. I have again reset the users chrome, turned off all pop ups and cleared cache and cookies. Please this has become extremely urgent and needs to be fixed ASAP.
- CandiceKarremanAnswered on October 25, 2016 at 02:50 AM
I am happy to provide Teamviewer access if your tech guys would like to take a look.
- JotForm SupportowenAnswered on October 25, 2016 at 03:00 AM
Thank you so much for your feedback. I have given the developer team a heads up and the issue of yours should be resolved as of now.
We are really sorry that it took this long. Please try opening your forms now and let us know if you are still having the issue.
Please contact us again if you need any further assistance.