What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why all my forms were erased?

    Asked by dateuntour on November 30, 2010 at 02:35 PM

    I had some forms filled and now that I entered in my account I realized that all the information was gone!  why?? I need that informnation it's very important to me.

    Thanks

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 30, 2010 at 04:43 PM

    Are you sure you are on the correct account? Please post URLs of your forms and I will check if your account have them.

    When I login to your account I see these forms. Do you see them?

  • Profile Image

    Answered by dateuntour on January 20, 2011 at 08:36 PM

    Hi again
    I'm having this problem again, all my forms disappeared and every month that happens why?

    How can I recover my data by myself because I imagine that every moth that will happen.

    Thanks Aytekin! 

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 21, 2011 at 10:09 AM

    I logged into your account and I see all of your forms fine. Can you make sure that you are not in another folder such as Trash. Click on the "Main" icon at the top. 

  • Profile Image

    Answered by dateuntour on January 21, 2011 at 11:11 AM

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Helvetica; min-height: 17.0px}

    Hi!!  I don't know what's happening, now I'm log in my account and the forms are there!!

    but I swear that they wasn't there. Look it's a today photo of my account. (I sent it to your email)

     

    Now I can see the forms, I closed the browser and logged in again and they appeared. Weird, the good thing is that it is working good again.

     

    Thanks very much for your help and for spending time attending my request. I really appreciate that!

     

     

    Have a great day!

     

    You save my day!

     

    Adriana

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 21, 2011 at 11:21 AM

    Maybe you were simply not logged-in. When you are not logged-in you can still use the site as a "Guest" user. When that happens, just scroll down and log into your account.