Why all my forms were erased?

  • Profile Image
    dateuntour
    Asked on November 30, 2010 at 02:35 PM

    I had some forms filled and now that I entered in my account I realized that all the information was gone!  why?? I need that informnation it's very important to me.

    Thanks

  • Profile Image
    aytekin
    Answered on November 30, 2010 at 04:43 PM

    Are you sure you are on the correct account? Please post URLs of your forms and I will check if your account have them.

    When I login to your account I see these forms. Do you see them?

  • Profile Image
    dateuntour
    Answered on January 20, 2011 at 08:36 PM

    Hi again
    I'm having this problem again, all my forms disappeared and every month that happens why?

    How can I recover my data by myself because I imagine that every moth that will happen.

    Thanks Aytekin! 

  • Profile Image
    aytekin
    Answered on January 21, 2011 at 10:09 AM

    I logged into your account and I see all of your forms fine. Can you make sure that you are not in another folder such as Trash. Click on the "Main" icon at the top. 

  • Profile Image
    dateuntour
    Answered on January 21, 2011 at 11:11 AM

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    Hi!!  I don't know what's happening, now I'm log in my account and the forms are there!!

    but I swear that they wasn't there. Look it's a today photo of my account. (I sent it to your email)

     

    Now I can see the forms, I closed the browser and logged in again and they appeared. Weird, the good thing is that it is working good again.

     

    Thanks very much for your help and for spending time attending my request. I really appreciate that!

     

     

    Have a great day!

     

    You save my day!

     

    Adriana

  • Profile Image
    aytekin
    Answered on January 21, 2011 at 11:21 AM

    Maybe you were simply not logged-in. When you are not logged-in you can still use the site as a "Guest" user. When that happens, just scroll down and log into your account.