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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Fault with jotform emails. Can not get Notification emails.

    Asked by Markp12 on October 19, 2016 at 07:42 AM

    Email notification of new forms keeps stopping. We contact you - you then repair it and within a day or two it stops again. This is not good enough and we need a permanent fix to this urgently.

     

    Many Thanks

    Mark Butler

    07968 358345

    Emails JotForm email notification thanks new forms then
  • Profile Image
    JotForm Support

    Answered by candy on October 19, 2016 at 07:50 AM

    Hello Mark,

    I've checked your account and I've seen that your email jbutler@tutordoctor.co.uk was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive any email notification . I've removed your email from our bounce list.

    So that, you are able to receive emails normally now.

    Moreover, you can remove any email from our bounce list as you can see the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any further clarification, do not hesitate to contact us. We will be happy to assist you.

    Thanks.