Fault with jotform emails. Can not get Notification emails.

  • Profile Image
    Markp12
    Asked on October 19, 2016 at 07:42 AM

    Email notification of new forms keeps stopping. We contact you - you then repair it and within a day or two it stops again. This is not good enough and we need a permanent fix to this urgently.

     

    Many Thanks

    Mark Butler

    07968 358345

  • Profile Image
    candy
    Answered on October 19, 2016 at 07:50 AM

    Hello Mark,

    I've checked your account and I've seen that your email jbutler@tutordoctor.co.uk was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive any email notification . I've removed your email from our bounce list.

    So that, you are able to receive emails normally now.

    Moreover, you can remove any email from our bounce list as you can see the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any further clarification, do not hesitate to contact us. We will be happy to assist you.

    Thanks.