What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fault with jotform emails. Can not get Notification emails.

    Asked by Markp12 on October 19, 2016 at 07:42 AM

    Email notification of new forms keeps stopping. We contact you - you then repair it and within a day or two it stops again. This is not good enough and we need a permanent fix to this urgently.


    Many Thanks

    Mark Butler

    07968 358345

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    JotForm Support

    Answered by candy on October 19, 2016 at 07:50 AM

    Hello Mark,

    I've checked your account and I've seen that your email jbutler@tutordoctor.co.uk was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive any email notification . I've removed your email from our bounce list.

    So that, you are able to receive emails normally now.

    Moreover, you can remove any email from our bounce list as you can see the following link : https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you need any further clarification, do not hesitate to contact us. We will be happy to assist you.