What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub users cant see submissions

    Asked by sorenknudsen on October 19, 2016 at 08:55 AM

    Hi,

     

    A sub user om my account cant see the submissions to the form, that she has been given access to edit and view subsmission. The only thing she can see in subsmissions is the first field with IP adreess..the rest is empty.

     

    What is wrong oans how can I correct it?

     

    best

     

    Soren knudsen

    Screenshot
    Submissions sub users sub cant
  • Profile Image
    JotForm Support

    Answered by owen on October 19, 2016 at 10:30 AM

    Hi Soren,

    This is most likely happening because the "Europe Datacenter" option is not enabled on your account. Here is how to enable it:

    Go to your https://eu.jotform.com/myaccount/data page. Enable the option here:

    For the sub-accounts to see the data properly, this option should also be enabled on their accounts too. Please check this and see if the issue still persists. 

    Please contact us again if you need any further assistance.