What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My notification is incomplete

    Asked by raminm123 on May 02, 2012 at 04:47 PM

    When I fill out the form on my website I get notified but I do not receive the uploaded file attached to the notification email. However, I rceive the uploaded files in my dropbox!  I used to receive both: a notofication email with the uploaded file and the document in my dropbox seperately! What happened? How can I fix the problem$

    Thanks

    Ramin

    Page URL:
    www.city-translation.com

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    JotForm Support

    Answered by Goldo on May 02, 2012 at 05:10 PM

    Please try to remove the current notification setup and re-create it. Oftentimes this solves an issue like this. Let us know if this works for you.