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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Photo upload error

    Asked by saratogawater on October 19, 2016 at 11:49 AM

    Hello,

    I have two users that are getting errors when they try to upload photos.  The error says "File size cannot be bigger than:  0 kb".  I have turned off file size limits on those form fields and not all of the users are getting this error.  Please let me know what is going on.

     

    Thanks.

    Page URL:
    https://form.jotform.com/33355554892160

    Screenshot
  • Profile Image

    Answered by Irshad on October 19, 2016 at 01:41 PM

    I have checked your form, but I am not able to see any issue in your form. I have also made test submission on your form. And successfully uploaded all the images without any issue.

    I have uploaded .JPG format image of 3 KB:

    Can you please let us know the image type (extension), and the image size, which you are trying to upload.

    I have also cleared your Form's cache, so please try to check it again, and let us know if you still face the issue.

    Thank you!

  • Profile Image

    Answered by saratogawater on October 19, 2016 at 02:06 PM

    Hi thank you for your assistance.  I just upped the max file size to 10 MB and it seems to be fine now.  Under max file size originally it said 0 KB so I'm guessing when I thought I was shutting off the file size limits, I actually just gave it a value of zero.  Thanks again.

  • Profile Image

    Answered by Irshad on October 19, 2016 at 03:37 PM

    Thanks for sharing the details. As now you have already updated the max file size to 10 MB, so now you will not get that file upload error.

    Feel free to contact us, if you have any other question.