What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Drag and Drop Upload Widget: Upload progress stops at some point on Firefox browser

    Asked by etaxcenter on October 19, 2016 at 12:05 PM

    It appears in both the latest version of Firefox and Internet Explorer that the drag and drop uploader is broken. I drag the file to the uploader and click "Begin Upload" and it goes through the motions of animating the progress bar but it never finishes the upload. I can click "Cancel" and start the process over again but it never seems to finish.

    The error I'm getting in dev tools is as follows:

    ReferenceError: reponse is not defined - scripts.min.js:1:20231

    In the latest version of Google Chrome the uploader appears to work just fine.


  • Profile Image
    JotForm Support

    Answered by EltonCris on October 19, 2016 at 01:48 PM


    Thanks for reporting. I was able to reproduce the problem on Firefox. I am getting the same error in the console log.

    While it is working fine on Chrome

    I have now raised this to our developers for a resolution. You will be informed here once this is resolved.

  • Profile Image
    JotForm Support

    Answered by TitusNdoka on November 04, 2016 at 05:32 AM

    We've fixed the drag and drop widgets - it should work as expected on Firefox without incident. 

    Please check and let us know.