What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you count monthly submissions? What if no financials involved?

    Asked by Barry Bazeley on October 19, 2016 at 01:09 PM
    Submissions count how if no
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    JotForm Support

    Answered by liyam on October 19, 2016 at 03:30 PM

    Hello Barry,

    The system recognizes each submission the form receives and it is marked into the account. But if the submission has a payment included, it marks to the submission (regular) and also to the payment submission. So if one of them reaches the limit first, this will trigger the automated temporary suspension after 24hrs.

    You may also check this pricing page for more details regarding the account limits: https://www.jotform.com/pricing

    If there is something that's unclear which you'll need clarification or if you have other questions, please do let us know.