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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form does not work on Google Chrome

    Asked by SportinMoray on October 19, 2016 at 01:22 PM

    Hi there,

    My forms sometimes do not work on Google Chrome and I am not sure why. I deleted my cache but still nothing. Could you help me please? It is important to fix this issue asap, cause I use for work.

    Thanks in advance for your help.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on October 19, 2016 at 04:12 PM

    I have checked the form embedded in your website and I can see it works so far, but checking the form I can see you've embedded your form using the default (JavaScript) method and there are some errors in your webpage as well, this may be one of the reasons why the form sometimes does not show.

    Here is a screenshot about it: 

    In order to avoid any conflict between the code in your website and the form's code I would suggest you to embed your form using the iFrame code, this way the form will load externally, but still embedded in your website, here is the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Please if after embedding the form you still experience the problem do not hesitate to let us know.