the encryption doesn't pop up

krivera1977

Asked on October 19, 2016 at 1:59 PM

I have my key but it no longer pops up to request it
Irshad

Replied on October 19, 2016 at 5:09 PM

I have checked your recent form https://www.jotform.com/62507197495163. It seems you have disabled the Form encryption. Encryption key popup, will only appear, when you will enable Encrypt Form data option.

After enabling the encryption option of your form, if the wizard doesn't pop-up, that means the private key file is still saved in your browser. This should automatically decrypt form data once you visit your form submissions page.

If that doesn't work, clear your browser's cache and cookies to remove the saved private key file in your browser. The wizard should pop-up after that once you visit your form submissions page again. If not, you can try it on incognito mode/private mode.
krivera1977

Replied on October 19, 2016 at 7:44 PM

I'm aware I changed that I'm referring to the submissions previous which are encrypted
Kevin Matthew Rivera
CEO & Small Business Advocate
800-715-2613 x 201 Office
305-809-8008 Fax
________________________________
...
krivera1977

Replied on October 19, 2016 at 7:44 PM

Thank you for your help... My problem is that I have existing submissions which now I cannot see for some reason
Click the link to schedule an appointment with me. https://app.hubspot.com/meetings/kevin38
Best Regards:
Kevin M Rivera
CEO & Small Business Advocate
[CFC-LOGO-REVISED]
"Funding Entrepreneurs Coast to Coast"
Cash Flow Capital, Inc.
800-715-2613 Toll Free
305-697-9704 Local
305-809-8008 Fax
267-930-4000 Conference Line #830-371-202
[tiny blue bbb]

...
seth

Replied on October 20, 2016 at 3:59 AM

Your new question is the same as the previous one but we misunderstood it, so I transferred it to another thread. Please follow support answers there:

https://www.jotform.com/answers/966105