What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment Submission: How do users go back to submit payment?

    Asked by novacheer1 on October 19, 2016 at 02:43 PM

    If a user does not complete payment, how do they go back into the form to complete the payment process without re-completing the form? 


    This is for the Performance Day registration in my forms - novacheer@gmail.com

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    JotForm Support

    Answered by Mike on October 19, 2016 at 07:26 PM

    Unfortunately, if the payment page was closed by the form user, they will not be able to get back to their entry. The form should be filled once again.

    If you need any further assistance, please let us know.