What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal Express Integration: Fetch Data from a Text Field option is not available in new UI

    Asked by impcat on October 19, 2016 at 02:43 PM

    Dear Jotform Tech Team,

    I had been using the standard paypal payment widget and crucially rely on the Fetch Data from a Text Field facility to "sort out" my payments in paypal....

    Paypal has upgraded my merchant status and I can now use Paypal Express Checkout...however, your Paypal Express widget/plug-in does not have a Fetch Data from a Text Field facility anymore THOUGH I have been told by Paypal tech support that their Paypal Express supports it as well.

    Could you please see if you could update your Paypal Express integration and add Fetch Data from a Text Field please...

    While we're here, can we do the same for Braintree integration as Paypal is also "pushing me" to use Braintree since Paypal Pro is not available for Ireland and I want to be able to get credit card payments without leaving my website(s).

    I'm not 100% sure if Braintree can be "injected" with custom text string (I haven't asked Paypal) but I'm sure your programmers would know better than me what's possible with Braintree API.

    Thanks in advance

    Keep up the EXCELLENT work!

    Olivier Prouveur

  • Profile Image
    JotForm Support

    Answered by Mike on October 19, 2016 at 08:17 PM

    The 'Fetch Data from a Text Field' is not available in our new PayPal Express Wizard yet, but if you switch to the old interface you can still enable it.

    It is called a 'Custom Data Field' in old PayPal Express field properties.

    To switch to the old UI use the next link:


    To switch back to the new UI


    We have a feature request regarding the Braintree custom fields escalated here. Although, we cannot provide any ETA for when or if it can be implemented.

  • Profile Image
    JotForm Developer

    Answered by omur on November 08, 2016 at 03:50 AM

    Hello impcat,

    The feature has been added to the new interface as well.

    It should work as expected.

    Thank you for your patience

  • Profile Image

    Answered by impcat on November 08, 2016 at 05:07 AM

    Thanks Omur

    Now looking forward to see more payment integrations between Jotform and Sagepay and / or Realex

  • Profile Image
    JotForm Support

    Answered by emily on November 08, 2016 at 07:50 AM

    Thank you for your request. To demand new features kindly open a new thread. Our developers will analyse if the applicability of your request is possible.