What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I was charged twice this month for my subscription

    Asked by BrettLabit on May 02, 2012 at 06:26 PM
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    JotForm Support

    Answered by idarktech on May 02, 2012 at 08:01 PM


    I can't seem to find the 2 subscriptions you've mention for this month. You only had 2 subscriptions currently, one from March 30 and the other one from April 30, 2012. If you believed you have been charged twice for this month, please give us the 2 order refererence number so we can take a look and issue a refund if there might be a redundancy payments.

    We'll wait for your reply. Thanks and have a great day!