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    Emailing submissions: Why submissions are not being sent to my email address?

    Asked by azhorg on October 19, 2016 at 03:51 PM

    I am working on the form Wendy Andrew Cultivation Grant and when i hit submit it does not seem to be coming to my email?  Is something not setup right

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    JotForm Support

    Answered by Kevin_G on October 20, 2016 at 12:04 AM

    I have checked the email address you're using in your form and I can see it is in our bounce list, here is the reason for that: 

    Reason(s) : smtp; 571 Delivery not authorized, message refused

    I have removed it and you should receive emails now, I would also suggest you to check this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    You may also check if your email address is in our bounce list and remove it by following this guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.