What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have my special pricing quantities been changed? I can no longer customize quantities as needed.

    Asked by eurosoccerusa on October 19, 2016 at 04:50 PM

    My product quantities were set at 5,4,3,2,1,10,15.

    Suddenly, with the updated Payment Wizard layout, the quantities have been changed.

    They are now only 5,4,3,2,1. And when I try to edit them, I cannot have my quantities DECREASE from 5, or any other number. They can only INCREASE from between 1 and 10, and cannot go higher than 10!

    My quantities need to be 5, 4, 3,2,1,10, 15 - in that order.

    Surely this must still be possible; it would make no sense for an update to restrict functionality in this manner.

    Please advise ASAP. 

    special pricing special can layout product Updated 3
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 20, 2016 at 02:06 AM

    Hello eurosoccerusa,

    I am not sure if I have understood your question correctly. I did check your last edited form #32697544587976 and it does have special pricing with quantity (Number of days). I would suggest you to please explain the issue a bit more in detail and we will take a look.

    You may also like to share a screenshot of the issue. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by eurosoccerusa on October 20, 2016 at 02:34 PM

    I do not know how to be more clear.

    I had everything set up as I wanted it.

    I had the quantity (Number of days) default at 5, and in the following order:

    5,4,3,2,1,10,15

    However, when you look at the form (Camp Registration Form), you will see that my quantities (except the first one, which was messed up during my realization of this problem) are all as follows:

     

    5,4,3,2,1

    Since the layout change in Payment Wizard, my quantities of 10 and 15 are gone. I did not many any changes.

    I am not permitted by Payment Wizard to add back the other quantities I had set up (10,15) in the order that I had before.

    And, by playing around with the quantity numbers, I noticed that I can now only have INCREASING quantities between 1 and 10.

    What has changed?? Why can I not set up my quantity as follows: 5,4,3,2,1,10,15 ???

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 20, 2016 at 06:15 PM

    Unfortunately, that is not possible in the new interface, what you can do is to set it up through the old interface.

    Simply add "?&old" a the end of the URL you see when you are on edit mode, and load the page again:

    Let us know if you need more help.

  • Profile Image

    Answered by eurosoccerusa on October 20, 2016 at 06:29 PM

    Perfect - I was able to restore my old settings.

    Thank you for your help!