Not receiving emails.

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    Pinkiesg
    Asked on October 19, 2016 at 05:35 PM

    I'm not receiving emails at braigoza@pinkiestexas.com

    The test emails don't go through either.

     

    Please check on this.

     

    Thanks,

    Ben

  • Profile Image
    seth
    Answered on October 20, 2016 at 03:00 AM

    Hello, 

    I cloned your form and tested on my side. The email settings cause your form notification mail to be marked as spam.

    I found out that it happens when you insert 'Sender's Name' from the form field 'Full Name'.

    When you disable that option the problem resolves. I think you will be able to receive notification mails after making that field empy (or as 'Please Select'). Here is a demonstration of how you can do it:

    I hope this helps. If you further questions please do not hesitate to ask.

    Regards.

  • Profile Image
    Nik_C
    Answered on November 03, 2016 at 04:17 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!