What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails.

    Asked by Pinkiesg on October 19, 2016 at 05:35 PM

    I'm not receiving emails at braigoza@pinkiestexas.com

    The test emails don't go through either.


    Please check on this.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by seth on October 20, 2016 at 03:00 AM


    I cloned your form and tested on my side. The email settings cause your form notification mail to be marked as spam.

    I found out that it happens when you insert 'Sender's Name' from the form field 'Full Name'.

    When you disable that option the problem resolves. I think you will be able to receive notification mails after making that field empy (or as 'Please Select'). Here is a demonstration of how you can do it:

    I hope this helps. If you further questions please do not hesitate to ask.


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    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:17 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!