What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal notification emails are coming with delay.

    Asked by dros0120 on October 19, 2016 at 11:13 PM
    Sorry for the consecutive posts...another concern that has just come up is the paypal notification emails are coming in with a significant delay.  Up until yesterday, the payment notification would come through within seconds of the Jotform confirmation email.
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 19, 2016 at 11:30 PM

    May I ask if you have already enabled the Paypal IPN as suggested by my colleague on your other thread (https://www.jotform.com/answers/96484)?

    IPN refers to Instant Payment Notification. Enabling the paypal IPN makes sure that Paypal notifies jotform that the Paypal payment for a form submission is completed. JotForm then moves this entry to the form's submission list, and the form's email alerts are sent to their respective recipients. 

    If you have not yet enabled it, please do so and let us know if the issue still persists.
    Thank you.

  • Profile Image

    Answered by dros0120 on October 20, 2016 at 12:03 AM

    Thank you. Will enabling the IPN and directing it to Jotfom have any impact on other sites that are connected to this Paypal account (Shopify store and Vendini ticket manager)?

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 20, 2016 at 01:34 AM

    I would like to inform you that it will not have any impact on your other sites that are connected to your Paypal account. Your other sites should work just the same even when IPN is enabled.

    If you need further assistance, please let us know.
    Regards.