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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Forms | I have existing submissions which now I can't see

    Asked by krivera1977 on October 20, 2016 at 03:57 AM

    First Post:

    I'm aware I changed that I'm referring to the submissions previous which are encrypted

    Kevin Matthew Rivera

    Second Post:

    Thank you for your help... My problem is that I have existing submissions which now I cannot see for some reason
    Click the link to schedule an appointment with me. https://app.hubspot.com/meetings/kevin38
    Best Regards:
    Kevin M Rivera
    CEO & Small Business Advocate
    "Funding Entrepreneurs Coast to Coast"
    Cash Flow Capital, Inc.
    800-715-2613 Toll Free
    305-697-9704 Local
    305-809-8008 Fax
    267-930-4000 Conference Line #830-371-202
    [tiny blue bbb]

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    JotForm Support

    Answered by seth on October 20, 2016 at 04:51 AM


    After disabling the previous encryption, it is normal that you cannot see the previous submissions. If you want to see them you need to insert the old key. If you have created a new key to enable encryption again, the issue gets tricky.

    If you haven't enabled encryption yet please enable it. After that you can see your old submissions.

    If you have created a new key, you need to upload old key to see the old submissions.

    I hope this answer helps. If the problem persists after trying these options, please contact us again.

    Good Luck!

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    JotForm Support

    Answered by seth on October 20, 2016 at 09:16 AM

    We did test your issue and found out that one can't insert old key to screen old encrypted submissions. In all cases JotForm uploads new key.

    We are escalating the issue to our developers. We will inform you about the issue under this thread.