What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Request to download data: it is still in progess

    Asked by unbeatableblinds on October 20, 2016 at 05:10 AM

    Hi there, I requested a Data download 2 days ago but still showing as "in progress" ?

    Thanks

    Jamie

     

    thanks in a data download
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    JotForm Support

    Answered by beril on October 20, 2016 at 09:22 AM

    When I've checked your email logs I am not able to find the email related to your request. I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience and thank you for your patience on this matter. We will update you on this thread as soon as this has been fixed.

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    Answered by unbeatableblinds on October 20, 2016 at 10:06 AM

    Great thanks

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    Answered by unbeatableblinds on October 24, 2016 at 05:11 AM

    Hi there, any update on this? Really need to download my data but it still says processing and won't let me request another data download.

     

    Thanks

     

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    JotForm Support

    Answered by owen on October 24, 2016 at 08:49 AM

    Hi Jamie,

    Our developers are working on the ticket about your issue with the highest priority. You will be notified as soon as it is resolved. Please accept our apology on this, we really appreciate your patience. 

    Thank you for contacting us. 

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    Answered by unbeatableblinds on October 31, 2016 at 07:29 AM

    Hi, any update on this please? 

     

    Thanks

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    JotForm Support

    Answered by owen on October 31, 2016 at 08:51 AM

    Hi,

    Unfortunately, there is still not a clear timetable for this issue to be resolved yet. We are hoping to receive an update from our developers and once we do you will definitely be notified about this. 

    We are sorry for the inconvenience that is caused by this. 

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    Answered by unbeatableblinds on November 15, 2016 at 05:35 AM

    Hi there, any update in this please? Been 2 weeks and I still can't download my data!

    Thanks

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    JotForm Support

    Answered by owen on November 15, 2016 at 05:56 AM

    Hi Jamie, 

    We are sorry that it had to take this long. However, timeframe completely depends on the current workload of the related team. Your issue is considered to be dealt with the highest priority. I hope it is resolved in a timely manner and we can let you know once it is. 

    We really appreciate your patience on this. 

    Kind Regards