What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are disabled

    Asked by lyle100 on October 20, 2016 at 06:46 AM


    I was having issues that every time i would hit the link my forms would be disabled. The last message you guys gave me was my forms were fine and don't know why they were disabled and the next form was fine.  But before putting on my site I thought I would try a new form and again they are disabled.

    Any suggestions.

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    JotForm Developer

    Answered by Helen on October 20, 2016 at 07:48 AM

    I have checked your forms and reliazed this form contains Password field.

    You can not directly get personal sensitive information such as password, credit card details. If you insist on collecting any of these information, your account will be suspended again.  

    I have deleted this field and reactived your account.

    If you have more questions, feel free contact us.