What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No longer getting submissions via email

    Asked by shouk on October 20, 2016 at 07:59 AM

    I stopped getting form submission via email. These do not go to spam, they simply don't arrive.

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    JotForm Support

    Answered by liyam on October 20, 2016 at 10:33 AM


    I found your email address in our bounce list due to the rejection of your mail server from receiving the email from JotForm. Here is the bounce back reply error from your mail server: 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from ymail.com

    I suspect that this is a temporary glitch. So I have simply removed your email from the bounce list in order for the system to start sending emails again to your email address. You can test to make a submission on your form to see if you are now receiving the email alerts. You may also check your email activity history to check the status of the delivery of your email alerts by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have questions, please let us know.