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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The Edit icon in the Submissions page is no longer showing when I login

    Asked by Joy Klein  on October 20, 2016 at 08:36 AM

    Up until yesterday I was able to logon and edit submissions and today the edit icon is not available when I logon.  

    icon Submissions and yesterday
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    JotForm Support

    Answered by Jan on October 20, 2016 at 11:10 AM

    The email address (jmk@reinh**dt.edu) you provided is associated to this deleted user account (RUM*intenance). It is also associated to 2 guest accounts.

    However, the form you provided belongs to a user (Reinhardt*esLife). It seems that you are not logged in to a JotForm account when you opened this thread.

    Can you please make sure you are logged in to the correct account. Here's the login page: https://www.jotform.com/login. You may also try another browser just to check you'll be able to login or not.

    Once you are logged in to your JotForm account, you will be able to go to the Submissions page and edit the form submissions.

    If you're still having issues, please let us know. Thank you.