What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security Alert - jotform on facebook

    Asked by Kampitsch on May 03, 2012 at 03:00 AM

    Hey, we are two students from Linnaeus University, in sweden that currently are working on a project and have chosen to use a quantitative research approach and therefore developed a online survey using your tool...

    The problem we are facing is that we are contacting members of a club via their facebook accounts and have expereinced extremely, I mean extremely low response rates..

    In our pre-test we had approximately 30% response rate, yesterday when we purchased your upgrade and send it out again we had 1%!?!?

    Did you have any problems with you page yesterday? Otherwise we belive it has something to do with a new security alert messages that respondants recieve via facebook and thefore do not fill in the survey..

    We appreciate any help or tip you can give us!

    Best regards 

    //kristoffer & Simon



    Security Alert: This Link May Not Be Safe
    Facebook has teamed up with Norton to help protect you online. The link you are trying to visit has been identified as potentially unsafe by our trusted partner. Visit the Facebook Security Page to learn more about staying safe on the Internet.

    Norton™ by Symantec has ranked this web link as potentially unsafe
    Download Norton AntiVirus to protect your computer and your Facebook friends from online threats. Learn more

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    JotForm Support

    Answered by liyam on May 03, 2012 at 03:17 AM


    We apologize for this inconvenience.  Yesterday, we were working on some security warning issues of jotformeu.com.  It's fixed now:


    If you're still seeing this security alert on your facebook page, please let us know.


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    Answered by Kampitsch on May 04, 2012 at 05:36 AM


    We have noticed a difference on facebook:

    1. When we link to our form: http://form.jotformeu.com/form/21064055005338 - respondants still recieve a security alert message, however

    2. When we link to a second form: http://form.jotformpro.com/form/21235982599971 - no security alert message appears

    Is there anyway we could change from jotformeu to jotformpro on our first form (without losing our data) as this seems to be the only difference and the problem?


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    JotForm Support

    Answered by liyam on May 04, 2012 at 06:03 AM

    Unfortunately, you cannot change the assigned URL to your form from jotformeu to jotformpro.  However, you can use the secure URL https://secure.jotform.com/form/21064055005338.  Since you are a Premium subscriber, you are allowed to use SSL as long as your submissions are within the regular monthly limit.

    As of checking, the security alert message has already been resolved.  I noticed that your first form's URL is appearing to point to http://www.facebook.com/l.php?u=http%3A%2F%2Fform.jotformeu.com%2Fform%2F21064055005338&h=8AQGTTQYU

    While the 2nd form goes directly to  http://form.jotformpro.com/form/21235982599971 with no reference to using facebook.

    This is how it looks like right now when you attempt to click a link going outside facebook:

    You'd notice that the Norton Security warning is no longer there.  If you use the jotformpro.com link, the same will appear, Or any link even Google.

    If you have other questions or concerns, please let us know.