What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stopping Bronze subscription?

    Asked by AkashicFocus on October 20, 2016 at 09:47 AM

    I'd like to know if I'm safe to drop my Bronze subscription plan that hopefully I just had to go up to for one month because we were doing lots of testing on my website. It will auto renew on Oct 26. I'd like to drop back down but don't know how or what to check to see if that's possible.

    Page URL:
    http://www.akashicfocus.com

    bronze bronze subscription check subscription plan auto renew OR
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 20, 2016 at 12:01 PM

    Yes, you can go to your Billing page and cancel your subscription, that way your subscription will end on Oct 26, it will last for one month only.

    If you need additional help, do not hesitate to contact us.

    Thank you!

  • Profile Image

    Answered by AkashicFocus on October 20, 2016 at 12:44 PM
    And if I do downgrade to the free Starter package – what I had originally – will my Jotforms still work correctly?
    Thanks!
    Cheers- Sandra
    ~~~~
    Rev. Sandra Gelinas
    Akashic Facilitator – Private Sessions & Trainings
    “Connect Deeply and Evolve”
    828-272-6660
    Sandra@AkashicFocus.com
    Website: AkashicFocus.com
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 20, 2016 at 02:46 PM

    Yes, your forms will continue to work as they are. They will not be changed in any way when your account downgrades to the free (starter) plan.

    Just FYI, when your plan switches to the free plan, the free limits will be applied to your account so meaning you can only store up to 500 total submissions in your account. When you surpass this limit, the most recent 500 submissions will be kept and the rest will be deleted.

    If you have any questions, let us know.

  • Profile Image

    Answered by AkashicFocus on October 21, 2016 at 07:44 AM
    Thank you for your help and I have unsubscribed – gone back to Free.
    Cheers - Sandra
    ~~~~
    Rev. Sandra Gelinas
    Akashic Facilitator – Private Sessions & Trainings
    “Connect Deeply and Evolve”
    828-272-6660
    Sandra@AkashicFocus.com
    Website: AkashicFocus.com
    “Learn to Access & Explore Your Personal Akashic Records”
    in a series of 8 conference calls from the comfort of your home!
    Sat, October 29 - Crystal Visions Intuitive Arts Fair
    20 minute "Taste" of your Akashic Records for $25.
    Your questions ensure you receive what is most important for you.
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