- tscnetAsked on October 20, 2016 at 09:51 AM
We want to move all the existing forms from one account (free version) to the other account (paid version).
Please let us know if this is possible and how can this be done?
- JotForm SupportBDAVIDAnswered on October 20, 2016 at 12:01 PM
This is possible, let us know the account username where the forms from your account tscnet should be transferred to. We will be glad to assist you.
- tscnetAnswered on October 21, 2016 at 03:24 AM
We want to move all the forms from the account tscnet to the account firstname.lastname@example.org.
Please let us know the next steps. Thanks!
- JotForm SupportNik_CAnswered on October 21, 2016 at 05:32 AM
I moved all your forms except this one: http://www.jotformeu.com/form/50253619614352. I'll check further about that one and let you know.
- JotForm SupportNik_CAnswered on October 21, 2016 at 08:23 AM
Thank you for your patience.
Regarding that one form, since there are some difficulties in transferring it, please clone the form to your other account. That form doesn't have any submissions or uploads on it, so the whole form will be on your other account as it is.
Here is how to clone the form: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
So, just log in to your email@example.com and follow the above guide.
URL of the form is: http://www.jotformeu.com/form/50253619614352
Let us know if you have further questions.