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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I customize the autoresponder email message?

    Asked by Michael on October 20, 2016 at 12:08 PM
    Can I customise it so 1 customer can receive an auto confirmation back to their email with a description of what they sent with the description of the files they sent too.
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    JotForm Support

    Answered by Jan on October 20, 2016 at 12:30 PM

    Yes, you can customize the Autoresponder email message using the Email Editor. Here's a guide:

    1. Click the "Emails" button in the toolbar.

    2. Select the Autoresponder and then click the "Edit" button.

    3. In the Email Editor, you can change the email subject, email content, add images and add answers provided by the user.

    Please check this guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope that helps. If you have any questions, let us know. Thank you.