- rhofmannAsked on May 03, 2012 at 04:45 AM
I just realized that the two browsers InternetExplorer and Opera say that my SSL form is not secure.
Opening the form with Firefox, Chrome or Safari however shows no problems...
What's the issue here?
- JotForm SupportGoldoAnswered on May 03, 2012 at 01:42 PM
What Internet Explorer / Opera version are you using? What is your operating system?
Opera seems to work with the form. I'm using Opera version 12 on a Windows 7.
A similar issue with Internet Explorer has forwarded to our developers for checking. Please answer the above questions as it might help resolve the issue.
For the meantime, you can make use of the normal forms if possible. We will let you know once we got updates.
- rhofmannAnswered on May 03, 2012 at 02:26 PM
Hi and thanks for the quick reply.
Opera is V. 11.51 (see screenshot with the error message - in German though: "the certificate of the server does not match the hostname"), and IE is V. 9.0.8112.16421, both on Windows 7 Professional SP1 64 bit.
Unfortunately I cannot resort to normal, unsecure forms as we transmit creditcard data through these forms.
- JotForm SupportGoldoAnswered on May 03, 2012 at 03:23 PM
Please try to upgrade your Opera to the latest version if possible and see if it removes the error.
We will get back to you as soon as we got updates with the secure form issue with IE.
- JotForm SupportGoldoAnswered on May 06, 2012 at 01:27 PM
Hi Rico, the issue should be fixed by now.
- rhofmannAnswered on May 08, 2012 at 03:42 AM
How did you get Opera version 12? Here it says that the latest version is 11.62?!?
Using this version however, does not fix the problem. I am still getting the above error message that the certificate of the server does not match the hostname.
Same thing with IE 8: Error message saying that it's blocking content with certificate errors - and it's not displaying the calendar-icons and the reload-button in the captcha-section. Does this help maybe?
Kind regards from Austria,
- rhofmannAnswered on May 08, 2012 at 03:44 AM
UPDATE: I just realized that Firefox doesn't show the calendar-icons either (text instead: "Pick a Date"), nor the reload-button (text again: "Reload"). I am guessing the non-secure location of these images might be the problem?!?
- JotForm SupportidarktechAnswered on May 08, 2012 at 04:02 AM
I'm sure my colleague is using this opera beta version.
With regards to your concern, I have now forwarded it to our technical team to go with the further investigation. Thanks for reporting.
Please stay in touch for updates!
- Chief Technology OfficereeeAnswered on May 08, 2012 at 10:21 AM
Problem is fixed,
To prevent future problem, note that Jotform SSL needs TLS server name indication, but on Opera, you have to enable TLS 1.1 protocol.
Browsers with support for TLS server name indication
- rhofmannAnswered on May 09, 2012 at 03:24 AM
Thank you for this hint. Now I am not getting the above error message anymore, but Opera still says the connection is not secure:
- gori-mathewAnswered on May 09, 2012 at 03:43 AM
I think It is like the Identity of this site is not confirmed by authoritative source
This means you should get a certificate if you need an identity confirmed so you would need to install one
Please check this forum thread, where our Founder Aytekin explains that our servers are secure, to someone with similar question
More links to guide you on similar question addressed can be seen in the links below;
How SSL Works; https://www.symantec.com/theme.jsp?themeid=how-ssl-works&inid=vrsn_symc_ssl_How_It_Works