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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL not working with InternetExplorer and Opera

    Asked by rhofmann on May 03, 2012 at 04:45 AM

    Hi!

    I just realized that the two browsers InternetExplorer and Opera say that my SSL form is not secure.

    Opening the form with Firefox, Chrome or Safari however shows no problems...

    What's the issue here?

    Kind regards,

    Rico

    Page URL:
    https://secure.jotformeu.com/form/20582273460349

    ssl browser internet explorer opera
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    JotForm Support

    Answered by Goldo on May 03, 2012 at 01:42 PM

    What Internet Explorer / Opera version are you using? What is your operating system?

    Opera seems to work with the form. I'm using Opera version 12 on a Windows 7.

    A similar issue with Internet Explorer has forwarded to our developers for checking. Please answer the above questions as it might help resolve the issue.

    For the meantime, you can make use of the normal forms if possible. We will let you know once we got updates.

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    Answered by rhofmann on May 03, 2012 at 02:26 PM

    Hi and thanks for the quick reply.

    Opera is V. 11.51 (see screenshot with the error message - in German though: "the certificate of the server does not match the hostname"), and IE is V. 9.0.8112.16421, both on Windows 7 Professional SP1 64 bit.

    Unfortunately I cannot resort to normal, unsecure forms as we transmit creditcard data through these forms.

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    JotForm Support

    Answered by Goldo on May 03, 2012 at 03:23 PM

    Please try to upgrade your Opera to the latest version if possible and see if it removes the error.

    We will get back to you as soon as we got updates with the secure form issue with IE.

    Thank you.

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    JotForm Support

    Answered by Goldo on May 06, 2012 at 01:27 PM

    Hi Rico, the issue should be fixed by now.

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    Answered by rhofmann on May 08, 2012 at 03:42 AM

    Hi!

    How did you get Opera version 12? Here it says that the latest version is 11.62?!?
    Using this version however, does not fix the problem. I am still getting the above error message that the certificate of the server does not match the hostname.

    Same thing with IE 8: Error message saying that it's blocking content with certificate errors - and it's not displaying the calendar-icons and the reload-button in the captcha-section. Does this help maybe?

    Kind regards from Austria,

    Rico

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    Answered by rhofmann on May 08, 2012 at 03:44 AM

    UPDATE: I just realized that Firefox doesn't show the calendar-icons either (text instead: "Pick a Date"), nor the reload-button (text again: "Reload"). I am guessing the non-secure location of these images might be the problem?!?

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    JotForm Support

    Answered by idarktech on May 08, 2012 at 04:02 AM

    Hi Rico,

    I'm sure my colleague is using this opera beta version.

    With regards to your concern, I have now forwarded it to our technical team to go with the further investigation. Thanks for reporting.

    Please stay in touch for updates!

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    Chief Technology Officer

    Answered by eee on May 08, 2012 at 10:21 AM

    Hi,

    Problem is fixed, 

    To prevent future problem, note that Jotform SSL needs TLS server name indication, but on Opera, you have to enable TLS 1.1 protocol.




    http://en.wikipedia.org/wiki/Server_Name_Indication
    Browsers with support for TLS server name indication

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    Answered by rhofmann on May 09, 2012 at 03:24 AM

    Thank you for this hint. Now I am not getting the above error message anymore, but Opera still says the connection is not secure:

  • Profile Image

    Answered by gori-mathew on May 09, 2012 at 03:43 AM

    Hi,

    I think It  is like the Identity of this site is not confirmed by authoritative source

    This means you should get a certificate if you need an identity confirmed so you would  need to install one

    Please check this forum thread,   where our Founder Aytekin  explains that our servers are secure,  to someone with similar question

    More links to guide you on similar question addressed can be seen in the links below;

    http://www.jotform.com/answers/4728-Are-form-submissions-HIPPA-compliant

    How SSL Works; https://www.symantec.com/theme.jsp?themeid=how-ssl-works&inid=vrsn_symc_ssl_How_It_Works