Autoresponder not showing text

  • Profile Image
    davidgrayvideos
    Asked on October 20, 2016 at 01:25 PM

    I have this text displayed at the foot of my autoresponder emails but it doesn't seem to get sent with the emails or at least it is not visible to the customer. Can you explain why please?

    © 2016 and ® David Gray Videos. All rights reserved.
    The David Gray name and David Gray trademarks are the property of David Gray Videos, LLC, registered in the U.K. All other trademarks are the property of their respective owners.

    134 Meadway Streethouse, West Yorkshire, WF7 6DU

    Please add 'sales@davidgrayvideos.uk' to your address book to ensure delivery into your email inbox.

    I have tried to work it out but cannot.

    Thank you

    David Gray Videos

     

  • Profile Image
    Irshad
    Answered on October 20, 2016 at 03:46 PM

    I have checked the Autoresponder email template of your form: https://form.jotformeu.com/davidgrayvideos/enquiries, but I am not able to see the mentioned text at footer of Autoresponder email:

    I would suggest you to clear your Browser's cache, and update Autoresponder email again with mentioned text. If you still face the issue, or need further assistance, please let us know.

    Thank you!