What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I downgrade without cancelling my subscription?

    Asked by AkashicFocus on October 20, 2016 at 02:54 PM

    Also - what does this mean to me?

    When I go back to the Free Plan:  you can only store up to 500 total submissions in your account. When you surpass this limit, the most recent 500 submissions will be kept and the rest will be deleted.

    What would I want to keep submissions and where can I find them?

    Thank you!



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    JotForm Support

    Answered by BDAVID on October 20, 2016 at 06:33 PM

    You can downgrade to free status anytime you want to: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account 

    However, on free accounts you can only store up to 500 submission in your account. Currently your account has 54 submissions total. If you reach the 500 limit, any new submissions will make the oldest one to get automatically deleted, since you can not store more than 500 submissions in your account.

    You can always download all submissions at once if you want to: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once 

    Let us know if you need more help.