What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-User Account: I can't drag and drop forms into folders

    Asked by Stonehill_IT on October 20, 2016 at 02:56 PM

    Is there anything obvious that would break this?  I've tried it on multiple computers, latest versions of IE, Edge, Firefox and Chrome, with no luck.  Everything behaves the same way, I try to drag and drop forms into folders the way you show in the little gif on your user guide (which appears to be out of date, judging from the UI) and all it does is select the text.

    and can't drag can't drop
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    JotForm Support

    Answered by Kevin_G on October 20, 2016 at 07:10 PM

    I have tested in your account and I can see what you're referring to; however, this is because you're currently a sub-user account and the forms  showing in My Forms page for your account are those ones that were shared with you.

    Also, each form that you create will be automatically added into the folder that is names as the main account where you're a sub-user.

    If you would have forms  created in your account before you were added as a sub-user then you would be able to move them into the folder so you would be transfer the form's ownership. 

    Regarding to the guide showing screen-casts or screenshots from our old wizards, please apologize for that, we always work providing support and updating guides since it is is a priority so our users have the proper steps to achieve what they want, be sure that we will update that guide as soon as possible as well.