Why am I not receiving emails when my form is submitted?

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    pays1
    Asked on October 20, 2016 at 03:23 PM

    I was receiving emails when someone submitted my form but now I am not. I went through all the step to reset the email notification and still am not receiving them. I did the test email and did not receive that email also. Nothing is in my junk email either. Thank you for the help.

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    BDAVID
    Answered on October 20, 2016 at 08:14 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been removed from the bounce list, so this should solve the problem. Let us know if you need more help.

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    pays1
    Answered on October 21, 2016 at 11:44 AM
    It is working great!
    Thank you for your help!!

    ...
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    Nik_C
    Answered on October 21, 2016 at 12:45 PM

    On behalf of my colleague, you're welcome.

    Let us know if you need any additional help.

    Thank you!