What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving emails when my form is submitted?

    Asked by pays1 on October 20, 2016 at 03:23 PM

    I was receiving emails when someone submitted my form but now I am not. I went through all the step to reset the email notification and still am not receiving them. I did the test email and did not receive that email also. Nothing is in my junk email either. Thank you for the help.

    Page URL:
    https://form.jotform.com/62865980886174

    Emails receiving receiving emails form is submitted
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 20, 2016 at 08:14 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been removed from the bounce list, so this should solve the problem. Let us know if you need more help.

  • Profile Image

    Answered by pays1 on October 21, 2016 at 11:44 AM
    It is working great!
    Thank you for your help!!

    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 21, 2016 at 12:45 PM

    On behalf of my colleague, you're welcome.

    Let us know if you need any additional help.

    Thank you!