How can I see the thank you response to the forms that are submitted?

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    hershmanrights
    Asked on October 20, 2016 at 03:25 PM

    I have different thank you messages depending on how the form is filled out, how can I see which submission received which thank you message?

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    John_Benson
    Answered on October 20, 2016 at 08:43 PM

    You can manually test your form and press submit, in order to see the different thank you pages. You can also check the submissions answers to know what thank you message your users received according to your conditions. 

    Also, here's a guide: Change-Thank-you-URL-Based-on-a-Condition

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime. 

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    hershmanrights
    Answered on October 21, 2016 at 10:00 AM

    Thank for the response - the real issue is that I have lots of questions and lots of conditions that dictate which 'thank you' a user receives, therefore, it takes a while for me to figure out which 'thank you' each user gets.  I was hopeful that in the report section I could include which 'thank you' a user received?  Is this possible?

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    EltonCris
    Answered on October 21, 2016 at 10:22 AM

    That's possible by inserting a value into the field base on users answer.

    To do that, just add a textbox field to your form, name it e.g. "thank you URL" or whichever you prefer, then hide it (right click the field > hide). Example:

    After that, create an Update/Calculate Field condition that fills this textbox field with your thank you URL.

    Example condition:

    If you need further assistance, let us know.

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    hershmanrights
    Answered on December 05, 2016 at 03:35 PM

    Thank you for explaining this to me, I understand everything, except my website does not generate a URL for the thank you page, the jotform generates the thank you, if you complete the form you still remain at the same url you just receive one of three thank you messages.  Do you have any suggestions how to get around this?  Or does the jot form create a separate url? that I do not see on my website?

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    BDAVID
    Answered on December 05, 2016 at 06:56 PM

    In that case, copy the whole text from each custom message into this new conditions my colleague suggested, instead of the URLs:

    Let us know if you need more help.

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    hershmanrights
    Answered on December 06, 2016 at 08:40 AM

    Thanks - that did the trick.

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    owen
    Answered on December 06, 2016 at 08:46 AM

    Hi,

    On behalf of my colleagues I thank you. I am glad to see that your issue has been resolved.

    Please contact us again if you need any further assistance.