What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I see the thank you response to the forms that are submitted?

    Asked by hershmanrights on October 20, 2016 at 03:25 PM

    I have different thank you messages depending on how the form is filled out, how can I see which submission received which thank you message?

  • Profile Image
    JotForm Support

    Answered by John_Benson on October 20, 2016 at 08:43 PM

    You can manually test your form and press submit, in order to see the different thank you pages. You can also check the submissions answers to know what thank you message your users received according to your conditions. 

    Also, here's a guide: Change-Thank-you-URL-Based-on-a-Condition

    If I have misunderstood your concern or you have any further question, please feel free to contact us anytime. 

  • Profile Image

    Answered by hershmanrights on October 21, 2016 at 10:00 AM

    Thank for the response - the real issue is that I have lots of questions and lots of conditions that dictate which 'thank you' a user receives, therefore, it takes a while for me to figure out which 'thank you' each user gets.  I was hopeful that in the report section I could include which 'thank you' a user received?  Is this possible?

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 21, 2016 at 10:22 AM

    That's possible by inserting a value into the field base on users answer.

    To do that, just add a textbox field to your form, name it e.g. "thank you URL" or whichever you prefer, then hide it (right click the field > hide). Example:

    After that, create an Update/Calculate Field condition that fills this textbox field with your thank you URL.

    Example condition:

    If you need further assistance, let us know.

  • Profile Image

    Answered by hershmanrights on December 05, 2016 at 03:35 PM

    Thank you for explaining this to me, I understand everything, except my website does not generate a URL for the thank you page, the jotform generates the thank you, if you complete the form you still remain at the same url you just receive one of three thank you messages.  Do you have any suggestions how to get around this?  Or does the jot form create a separate url? that I do not see on my website?

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 05, 2016 at 06:56 PM

    In that case, copy the whole text from each custom message into this new conditions my colleague suggested, instead of the URLs:

    Let us know if you need more help.

  • Profile Image

    Answered by hershmanrights on December 06, 2016 at 08:40 AM

    Thanks - that did the trick.

  • Profile Image
    JotForm Support

    Answered by owen on December 06, 2016 at 08:46 AM


    On behalf of my colleagues I thank you. I am glad to see that your issue has been resolved.

    Please contact us again if you need any further assistance.