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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with my account

    Asked by Max Neufeld on October 20, 2016 at 03:46 PM

    Hello from Brazil

    1 -Yesterday I noticed whem my costumers  fill the warranty form in my website www.jetpik.com.br  - We stop receiving copies of records by e-mail contato@jetpik.com.br . But our customers continue receiving normally. We not. And for us, is important recive all copys about register in our website. Here Our warranty registration pagehttp://jetpik.com.br/index.php?route=information/information&information_id=9%27%20target=

    2- I decided to go to my forms in JotForm site. But when  I try to log in  in my account ... the website (Jotform) states that the password is wrong. After several attempts to log in  -  I decided to re-register my password again.  I try, try try, several time but  did not receive the email to reset the password  in contato@jetpik.com.br
    Every time I make a request for a new password, i dont recive any e-mail to register a new password.

    3- I did many test with contato@jetpik.com.br email and its works perfect, sending and reciving emails.

    I nee help to fix my account in Jotform Website

    Whats happen we dont recived any copy from costumers register?

    I am waiting as soon as possible  to solve this problem.

    Best Regard

    Max Neufeld

    Jetpik Brasil

    +55 11 9655 64986

    Page URL:

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    JotForm Support

    Answered by John_Benson on October 20, 2016 at 09:27 PM

    To all of your inquiries, The email contato@jetpik.com.br is in the bounce list. This is the reason you're not getting email notification and reset password email.

    I have now removed the email from the bounce list. You can now try again resetting your password and you should now receive a notifications. 

    You can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. If have any other questions or concerns, contact us anytime. We'll be happy to assist you.