- Max NeufeldAsked on October 20, 2016 at 03:46 PM
Hello from Brazil
1 -Yesterday I noticed whem my costumers fill the warranty form in my website www.jetpik.com.br - We stop receiving copies of records by e-mail firstname.lastname@example.org . But our customers continue receiving normally. We not. And for us, is important recive all copys about register in our website. Here Our warranty registration pagehttp://jetpik.com.br/index.php?route=information/information&information_id=9%27%20target=
2- I decided to go to my forms in JotForm site. But when I try to log in in my account ... the website (Jotform) states that the password is wrong. After several attempts to log in - I decided to re-register my password again. I try, try try, several time but did not receive the email to reset the password in email@example.com
Every time I make a request for a new password, i dont recive any e-mail to register a new password.
3- I did many test with firstname.lastname@example.org email and its works perfect, sending and reciving emails.
I nee help to fix my account in Jotform Website
Whats happen we dont recived any copy from costumers register?
I am waiting as soon as possible to solve this problem.
+55 11 9655 64986
- JotForm SupportJohn_BensonAnswered on October 20, 2016 at 09:27 PM
To all of your inquiries, The email email@example.com is in the bounce list. This is the reason you're not getting email notification and reset password email.
I have now removed the email from the bounce list. You can now try again resetting your password and you should now receive a notifications.
You can learn more on how to address concerns for emails landing in the bounce list from this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Hope that helps. If have any other questions or concerns, contact us anytime. We'll be happy to assist you.