What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Bounce List

    Asked by tonym1979 on October 20, 2016 at 04:54 PM

    Why do I still have to remove all emails from the bounce list once a week? Thank you.

  • Profile Image
    JotForm Support

    Answered by jonathan on October 20, 2016 at 10:35 PM

    Your account email is currently not in the bounce list at this time. So I could not see the reason why it was in bounce list.

    Email being bounce can be due to multiple reason.

    But usually, the email being added to bounce list was due to the intended email recipient having the issue. JotForm could not complete the email transport (due to issue on the intended recipient) so it gets added to bounce list at some point.

    To avoid the issue, please refer also to the suggestion on our user guide:  How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this help. Let us know if issue persist.