What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I inquired months ago about my data not being erased from the available list.

    Asked by svtcobr on October 20, 2016 at 07:30 PM

    Please check my data usage. It shows i have alot of data being stored, but I don't. Someone was suppose to get back with me on this and they didn't. I would like this resolved before I run into another issue.


    Thank you


  • Profile Image
    JotForm Support

    Answered by Rose on October 21, 2016 at 01:49 AM

    We thank you to contact us again.

    When I checked your usage, there seems 20 submissions exist even if you do not have any submission on any of your form.

    If I understood, you also do not want these 20 submission seen on usage. Please note that I reset it and back to zero. 

    If you have more questions, please feel free to contact us. 

  • Profile Image

    Answered by svtcobr on October 21, 2016 at 07:44 AM
    I would erase my submissions and they would say zero but the data was always there.
    Thank You!
    The Plan Printer