What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We would like to make a bank transfer for the upcoming payments.

    Asked by Rekha  on October 20, 2016 at 08:58 PM

    Hello. I am from Malaysian Community Education Foundation. Earlier, our admin owner, Mr Elanjelian (tamiliam@gmail.com) has left Malaysian Community & Education Foundation and all the payments were made via his credit card. We would like to make a bank transfer for the upcoming payments. How do we go about it? 
    Thank you.

    Malaysian Community and Education Foundation

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 21, 2016 at 02:34 AM

    We do offer payment via Wire Transfer, which I believe is similar to bank transfer. Since you are currently subscribed via credit card, you will have to cancel the current subscription on your account if you want to pay via Wire Transfer instead. To cancel your subscription, please follow this guide: How to Downgrade Subscription Back to Free Account

    It looks like your account named tamiliam is currently subscribed to Economy Yearly. Please note that the Economy plan is from our old pricing structure. Unfortunately you won't be able to subscribe back to Economy Yearly if you will pay via Wire Transfer. You can only upgrade to one of the pricing plans available here: https://www.jotform.com/pricing. Furthermore, please note that since Wire Transfer requires manual process, you can only subscribe to the Yearly or Bi-yearly plans. Please follow this guide on How to Upgrade and Pay by Wire Transfer.

    The Economy plan has similar limits to the Silver plan, so I would suggest that you upgrade to Silver when you pay via Wire Transfer.

    If you need further assistance, please let us know.