- sanlesslieAsked on October 20, 2016 at 09:08 PM
Hi Ive set up the Autoresponder with a sender email address but it is not working. I filled out my form on the website but I didnt get an autoresponder at all, (I did get the Notification) much less from the email address I entered into the Advanced section of the Sender Email. What's happening? My form is called Website Questionaire
- JotForm SupportoliviaAnswered on October 21, 2016 at 03:20 AM
I checked your account and Autoresponder settings of your form. I sent you a test email but unfortunately I didn't get an email about this submission as a submitter from your Sender Email.
I also submit a form on my side, and I got Autoresponder email. You can see both of my submissions in the image above.
There may be a problem about your SMTP settings. Could you please redo your SMTP settings and then try again? You can follow this guide when you setup SMTP for your form: How to Setup SMTP for a Form
If the issue still persists, please let us know.
I'll be waiting for your reply.