What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder Sender Email is not working.

    Asked by sanlesslie on October 20, 2016 at 09:08 PM

    Hi Ive set up the Autoresponder with a sender email address but it is not working. I filled out my form on the website but I didnt get an autoresponder at all, (I did get the Notification) much less from the email address I entered into the Advanced section of the Sender Email. What's happening? My form is called Website Questionaire

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    JotForm Support

    Answered by olivia on October 21, 2016 at 03:20 AM

    I checked your account and Autoresponder settings of your form. I sent you a test email but unfortunately I didn't get an email about this submission as a submitter from your Sender Email. 


    I also submit a form on my side, and I got Autoresponder email. You can see both of my submissions in the image above.

    There may be a problem about your SMTP settings. Could you please redo your SMTP settings and then try again? You can follow this guide when you setup SMTP for your form: How to Setup SMTP for a Form

    If the issue still persists, please let us know. 

    I'll be waiting for your reply. 

    Thank you.