What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How are we over the quota?

    Asked by napierhealthcare on October 20, 2016 at 10:43 PM

    How are we over the quote? This is the second time in the last 2 months....

     

    Google Analytics only shows that we have 3k sessions this month....and the form is NOT on every page.

     

    We need this up ASAP

    how over the quota sessions analytics and 2 months
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    JotForm Support

    Answered by candy on October 21, 2016 at 03:02 AM

    Hello,

    I've checked your account and I've seen that your account is over limited as you have 11542 form views this month as you can see the screenshot below:

    This is the reason you are out of form views. So that, you should upgrade your account.

    If you need any further clarification, do not hesitate to contact us. We will be glad to help you.

    Thanks.

     

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    Answered by napierhealthcare on October 23, 2016 at 10:48 PM

    how is this possible though our website hasnt been view that many times??

     

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    JotForm Support

    Answered by candy on October 24, 2016 at 03:29 AM

    Hello again,

    You can check your form analytics to learn how many times your each form has been viewed as you can see the screen below:

    As I've checked your forms: 

    Infographic Form has 19 views for this month.

    Careers Form has 484 views for this month.

    Sales Form Widget Eldercare has 676 views for this month.

    Sales Rep Form has 12,664 views for this month.

    Sales Form Widget has 2,468 views for this month.

    Healthcare 2020 Discovery Workshop has 0 view for this month.

    Product Landing Page has 99 views for this month.

    If we calculate for all, you have 16,410 views for this month in total. So that, this is the reason you are out of form views.

    Thank you.

     

     

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    Answered by napierhealthcare on November 01, 2016 at 10:30 PM

    some how we are at $1,000 views on the first day this doesnt make sense??? is our forms being spammed? We dont even have 100 website visitors in a day

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    JotForm Support

    Answered by candy on November 02, 2016 at 02:29 AM

    Hello again,

    Firstly, your account limits have been restarted on 1 November 2016 as our monthly limits restart on the beginning of each month. So that, your account is not over limited now.

    Secondly, just in case I have forwarded this threat to our software developer team in order to check if there is an issue in our analytics. We are going to inform you via this threat if there is an error in the analytics.

    If you have any doubt, do not hesitate to contact us.

    Thank you very much.

     

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    Answered by napierhealthcare on November 02, 2016 at 09:57 PM

    yes we need your help..our Sales Rep Form accumulated over 500+ views in less than 12 hours....it doesnt make sense??? We don't get nearly that many sessions on our site per day??

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    JotForm Support

    Answered by candy on November 03, 2016 at 02:00 AM

    Our developers investigate your issue.

    Thank you for the information.

     

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    Answered by napierhealthcare on November 03, 2016 at 06:06 PM

    ok but now we had to pause our forms....can you give me an update soon?

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    JotForm Support

    Answered by jonathan on November 03, 2016 at 08:40 PM

    Please share also to us the URL of your website where the form having issue was used.

    It is possible as well the embedded form have script conflict issue that was causing the anomaly in the form view accumulation.

    We will investigate further once we know more details.

    Currently, the ticket report submitted by Candy had already been assigned to one of our developer. The developer assigned will provide response here as well once available.

    Thanks.

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    JotForm Support

    Answered by paulsimpson on November 04, 2016 at 11:15 PM

    Hi

    I did some investigation into the problem and I don't think there is a problem on our end. However, I did find something you should check on your end.

    On your website http://www.napierhealthcare.com/ you have a 'Talk To Us Now' button which opens your form in a pop-up modal.

    I pressed the button once and it registered 6 views on our end for the form. Please check the code on your end as I believe pressing that button is loading the form multiple times which is causing many views to be registered.

    Below I have included images of the button I clicked on your website and the multiple views registered on our end.

    Regards

    Paul