What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment Issue | My form won't submit - it gets stuck on "Please wait".

    Asked by NMGCPresident on October 20, 2016 at 10:44 PM

    The below form is for a conference registration and includes a payment field. Several people have attempted to register, but when they click "Submit," the button just says, "Please Wait" and doesn't end up submitting. We've only been able to get two people to successfully register. Please advise ASAP on this time-sensitive matter. 

    Page URL:

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    Answered by NMGCPresident on October 20, 2016 at 10:46 PM

    FYI - this has occurred on Chrome, Firefox and Internet Explorer for people in various states. 

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    JotForm Support

    Answered by seth on October 21, 2016 at 03:30 AM


    I cloned your form to my account and tested. It is working properly. The issue belongs to submissions with Incomplete Payment.

    If the user doesn't complete the payment when the PayPal is redirected, you should look at the Incomplete Payments page on your account:

    You have one incomplete payment waiting and it is a test submission.

    I also logged into your account and tested your form from your side. My submission also marked as Incomplete since I didn't continue to PayPal Payment:

    In addition to that, when a user leaves his payment as incomplete, the submission can be viewed as Incomplete Payment, but the notification and auto response emails are not sent. You can complete the submission on Incomplete Payment page after, while screening Incomplete Payments. After that the emails are sent:

    I hope this answer helps, if you have further issues please contact us again.

    Good Luck!


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    JotForm Support

    Answered by seth on October 21, 2016 at 05:45 AM

    Hello again,

    I forgot to ask you that if you use the form embedded to a web site? If this is the case please supply us the web site that contains the form if the above suggestions don't solve your issue. 

    Thank you.